Contact Us
Got a question about one of the online casinos we cover, spotted something that needs updating, or just want to flag an issue with a payout time we've listed? This page explains the best way to reach Canadian Casinos and what you can expect once you do.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message that comes in, though as a small independent team we can't promise an instant reply — most enquiries get a response within a few business days. Please avoid sending account passwords, deposit details or any other sensitive information by email; we're a review and comparison site, not a casino operator, so we never need that data from you.
What we can actually help with
We cover a specific niche — researching and ranking online casinos available to players across Canada, with a particular focus on how quickly each site processes withdrawals. That means we're well placed to help with things like:
- Questions about how we arrived at a rating or ranking for a specific brand
- Corrections if a bonus offer, wagering term or payout detail on the site looks out of date
- General queries about how Canadian online casinos operate, licensing, or payment options
- Feedback on your own experience with a casino we've reviewed
- Suggestions for casinos or topics you'd like to see us cover
What we can't do is intervene on your behalf with a casino operator — if you have a dispute over a withdrawal, a locked account or a bonus that wasn't honoured, that needs to go directly to the casino's own support team, and if it remains unresolved, to the licensing body named in that casino's terms.
Reporting a payout issue or outdated detail
Because this site's focus is fast withdrawal times, accuracy matters more here than almost anywhere else on the site. If you've had a payout take noticeably longer (or shorter) than what we've reported for a casino, or if a limit, fee or verification step has changed, we genuinely want to know. Tell us:
- Which casino was involved
- The payment method you used to withdraw
- Roughly how long the payout actually took, from request to funds landing
- Any verification or documentation steps you were asked to complete
That level of detail lets us check the claim against our own research and update the relevant review where needed.
Before you write in, check these first
A good number of contact messages we receive are answered elsewhere on the site already. If you're weighing up a new sign-up, our Responsible Gambling page covers how to set deposit limits, self-exclude, or take a break if play stops feeling fun. If you're wondering how a casino's licence or terms affect you as a player, the Terms and Conditions page and our About Us page explain how we research and rate brands, including where commission fits into the picture — reviews and rankings on this site are never for sale, and paid placements never move a casino up our list.
What happens after you get in touch
Once we receive your message, we log it and route it to whoever handles that area — corrections go to the research team, feedback and suggestions go to editorial. We don't run a live chat or phone line, so email remains the only channel we currently offer. If your message needs a follow-up question answered before we can act on it, we'll reply asking for the missing detail rather than guessing.
Whether you're flagging a slow withdrawal, questioning a rating, or just want to say a bonus offer no longer matches what's live on a casino's own site, reaching out helps keep our comparisons useful for the next reader as well as you.